by Roby Holland, National Sales Manager
I was in a large sporting goods store last night to look for some lacrosse sticks for my son and I to play with. I had some time and wondered over to the bike section to check out what was going on and gather some intel.
While I was doing this, I overheard a sales person pitching a customer on a kids' bike. Well, it really wasn't a pitch, it was more like a verbal warning not to buy that bike - at least to me it was.
The customer was asking a few good questions about shifting and breaking to get an understanding of how it works. The salesman began to demonstrate how these components work and as he tried to do this they did not work in the same manner in which he was explaining it. Then sales person proceeded to explain to the customer that the bike was improperly put together and proceeded to give him a crash course on how to fix it.
As I looked over at the customer, he began to get this glazed look as he tried to keep pace with the sales person's instructions and then he broke. In a short verbal burst he asked the sales person if he could do it. The sale person's response was "I'm pretty sure I can, we have a shop in the back".
I thought to myself , why would you allow or even want a person who said "I'm pretty sure I can" to work on your son's or daughter's new bike? Why would you want to buy a bike that is improperly assembled? This blew me away and it is not the first time I have heard similar sales pitches in big stores like these.
I guess now that I have a child, I look at it differently. Would you buy a car if the sales person told you it was assembled wrong? I don't know about you, but my kid wouldn't even get to smell the inside; I'd be out of there so fast.
If you take away something from this rant I would ask that it be this. If the sales person tells you how to fix the new bike that you are about to buy, walk away, or run away and find a real bike shop. They are all over the place and they will be able to give you the right advice and get you, your kid, your family or your friend on the right bike, safely!
Did you catch that last word.....SAFELY!!!!! I have nothing against these stores except they don't do a good job to make biking a safe and enjoyable sport for the masses that they serve.
Cheers
Roby
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1 comment:
It's just amazing that people continue to buy bikes from these places. Oh wait! I forgot most of them are people who view bikes as "toys" in the first place.
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